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Interlibrary Loan
Ordering Books and Articles the Library Does Not Own
When the Library does not own the book, article or other material you need, you can order it through the Library's Interlibrary Loan (ILL) Department. An ILL form must be filled out and submitted to the ILL Department via ILLIAD. When the item you have ordered arrives, the ILL Department will contact you.
		Frequently Asked Questions:
		How do I register with ILLiad, the request system for material the Library does not own?
		I have already registered with ILLiad, but where do I logon?
		How do I order a book, book chapter, article, or other material the Library does not own?
		What will it cost to order a book, article or other material?
		What does a subsidy mean?
		How can I edit my ILLiad account to include method of payment information?
		How long will it take to get the item I've ordered?
		If I need an item immediately, what is the fastest way to obtain it?
		How will I know when the item I've ordered has arrived?
		How can I check the status of a request or see a list of past requests?
		Where do I pick up the item I've ordered once it arrives?
		Can the item I've ordered be sent directly to me?
		I am not a member of New York Medical College or one of its affiliates, can I order an article or a book?
		How can I get more information or help with interlibrary loan?
		Does the Library have a list of its tip sheets on other subjects?
How do I register with ILLiad?
	If you are on campus: Go to the ILLiad Logon Screen, and once there click on "First Time Users" and fill out the registration form.
	If you are off campus: You must first logon entering your Library barcode and password (Last Name). Once these have been verified, the ILLiad Logon Screen will be made available to you. Click on "First Time Users" and fill out the registration form. If you have problems logging in or questions regarding ILLiad registration, please call 914-594 4200.
I have already registered with ILLiad, but where do I logon?
	If you are on campus: Go to the Library's Homepage and in the Services / Fee section, click on "Interlibrary Loans / ILLiad. This will take you to ILLiad Logon Screen.
	If you are off campus: Go to the Library's Homepageand on Services / Fee section, click on "Interlibrary Loans / ILLiad. You will be requested to logon using your Library barcode and password (Last Name). Once these have been verified, the ILLiad Logon Screen will be made available to you.
How do I order a book, book chapter, article, or other material the Library does not own?
	To order material that the Library does not own, you must first register with ILLiad, the Library's electronic request system.
	After you have registered, to order an item you must go to the ILLiad Logon Screen and logon. Once your barcode and password have been verified you will be presented with an ILLiad menu listing different types of requests and forms. To order an article, click on "Request a Copy." A form, once filled out and submitted, will be sent electronically to the Health Sciences Library and processed. The cost of a copy is $3 prepaid. For future use, note the user name and password you have chosen.
	Before ordering an item always double check to make sure that the Library does not already own it. The best method for determining whether the Library owns a particular book, journal, video tape, or other material, is to look it up in the NYMCat (Online Catalog). See the tip sheet on how to use..
	You can also ask a Reference Librarian to help you determine whether the Library owns a particular item. Call the Reference Desk (914) 594-4210, or use the Ask a Librarian online reference service.
	Please note: When filling out an ILLiad request form,the more information you can provide about the material you are seeking the more easily the item can be ordered, and the more quickly you will receive it.
What will it cost to order a book, article or other item?
	All requests are charged $3.00 per item and you will need to provide a method of payment, (Visa, Master Card, NYMC Grant, check or cash). We do not accept American Express. If you do not provide a method of payment, your order will be cancelled. All material ordered from other libraries is subsidized by the Health Sciences Library; however, if applicable, you are responsible for any copyright fees above the amount subsidized by the library.
What does a subsidy mean?
	The $3.00 fee HSL charges is much less than the actual cost of an item since interlibrary transactions may range from $11.00 to $35.00 including any copyright fee. The HSL subsidizes or pays the remainder of the cost above the $3.00 you pay.
How can I edit my ILLiad account to include method of payment information?
	Logon to ILLiad with you ILLiad Username and Password
	Scroll down the page to "Review Personal Information"
	Click on "Edit User Accounts"
	Enter your account information:
		Grants: Under "Account Number" enter the grant number. Under "Account Type" enter the word "Grant"
		Credit Card: Under "Account Number" enter the credit card number. Under "Account Type" enter "MasterCard" or "Visa." Enter the expiration date, and the exact name on your card.
	When you are finished, click on "Add Account."
	Now you may enter ILL requests as usual.
How long will it take to get the item I've ordered?
	Most Interlibrary Loan articles arrive within 2 to 3 days. Books may take from 5 to 7 days. Sometimes the material arrives sooner, and on other occasions more time is required. Please be aware of these time frames when planning your research and writing projects.
If I need an item immediately, what is the fastest way to obtain it?
	If you need an item immediately, you can request a RUSH Interlibrary transaction. If the ILLiad request form is submitted to the ILL Department by 1 PM it is likely that you will obtain it by 5 PM. As soon as possible, after submitting the form, you must also call the ILL Department (914) 594-4200 and inform them about your RUSH request. If the Illiad request form is submitted after 1 PM, then the item will usually arrive by 12 PM (noon) the following day.
	The charge for a RUSH Interlibrary Loan is $15.00.
	Books are not available for rush requests.
How will I know when the item I've ordered has arrived?
	When registering with ILLiad, the Library's electronic request system, you are asked for your preferred method of delivery as well as for contact information. The Library will use this information to process the item and to contact you via phone or email once the item arrives.
How can I check the status of a request or see a list of past requests?
	To check the status of a current request, logon to ILLiad, then scroll down the ILLiad menu to the "Review Request" section and click on "View/Modify Outstanding Requests."
	To view a list of past requests, logon to ILLiad, then scroll down the ILLiad menu to the "Review Request" section and click on "View Request History."
Where do I pick up the item I've ordered once it arrives?
	Most Interlibrary Loan orders--unless other arrangements have been made--can be picked up at the Library's Circulation Desk.
Can the item I've ordered be sent directly to me?
	The HSL usually forwards material electronically unless you prefer to have mailed for faxed. There is a $2.00 charge for mailing. There is no charge for faxing.
I am not a member of New York Medical College or one of its affiliates, can I order an article or a book?
	Yes, however, non-NYMC individuals must use the Loansome Doc Ordering System. Using this system requires that you register both with Loansome Doc and with the Health Sciences Library at NYMC.
	For general information on Loansome Doc, and information on registering, see Loansome Doc Ordering System
	To register with the Health Sciences Library at NYMC or if you have questions about the service, please call (914) 594-4200 / 4201.
How can I get more information or help with interlibrary loans?
	For more information or help, please call the Interlibrary Loan Department (914) 594-4200 / 4201 or email us at hsl_nymc@nymc.edu.
See a menu of Library tip sheets on other subjects
	L. LTaylor 09/29/2010